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Because I always try to be fair and update when people work to correct mistakes if I’ve talked about problems with them publicly, I’m going to share a note I received (yesterday I believe) from Christopher Knight of EzineArticles:

“Sorry to hear that we at EzineArticles failed you.

I know we’ve lost you, but I wanted you to know that our entire editorial team has read your blog entry (15 editors) and we’ve set a goal to lower our total editor error rate from 4% to .01% this quarter.

It’s true, we have many newbies on our team and we grew too fast… but I can tell you that delivering a consistent editorial review process is very important to us and it’s something we’ll be giving a lot of attention to this year.”

While I don’t have any intention of using the service again in the near future (perhaps I’ll reconsider when they’ve had time to clean up the issues a bit), I do want to applaud Chris for acknowledging the issue and making some attempt to address it.

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About the Author: Jennifer Mattern

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Jenn is a professional blogger and freelance business writer. She has worked as a freelance writer since 1999, and has been an active business and niche blogger since 2004. She owns All Freelance Writing as well as several other sites and blogs covering PR, small business, and related topic areas. She is also currently writing a nonfiction book for freelance writers called The Query-Free Freelancer, and is the author of the Web Writer's Guide e-book series.

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