Tag Archives: client relations

What Amazon and UPS Taught Me About Customer Service

By on January 7th, 2010

If you follow me on Twitter, you might have seen an all-out rant the other evening about a complete customer service nightmare related to Amazon.com and UPS. Here’s a run-down of what ultimately happened: I ordered a small chest from …

Are Your Clients Reverse Nickel and Diming You to Death?

By on December 15th, 2009

When you hear the phrase “nickel and dime” chances are that you think of being a buyer — asked to pay for ridiculous little add-ons to a product of service, greatly increasing the overall price. Can you also be nickel …