What Amazon and UPS Taught Me About Customer Service

If you follow me on Twitter, you might have seen an all-out rant the other evening about a complete customer service nightmare related to Amazon.com and UPS. Here’s a run-down of what ultimately happened: I ordered a small chest from Amazon (directly, not a 3rd party seller). Being a somewhat large item shipping-wise, it took a while to get to me. I checked the tracking.

3 Reasons You Shouldn't Delete Your Blog Posts

Now you see it, now you don’t. The blog post you read in your feed reader an hour ago was deleted by the blogger. But why? It always baffles me when I’m reading a blog and suddenly the content changes (as in it vanishes). There’s rarely a good excuse for it, although I’m sure there are some. Before you think twice about a post and

In Business, Imitation is Far From Flattery

Market research is important. You should always know what your competition is doing, because it gives you insight into your market. But copying successful formats and strategies is not generally the way to succed for yourself. Imitation may occasionally be the sincerest form of flattery, but not in business. Jessie Fitzgerald asked me on Twitter today if I owned AllFreelanceBlogging.com. I don’t, but I joked

Pets in the Workplace

I love my cats. I really do. But today I was reminded of why I don’t like having pets in my workplace. But first, here are the little brats: I converted about a third of my bedroom into an office years ago. I sleep in there for hours. I work in there for hours. I don’t let the cats in there. You know how cats

My 2010 Freelance Writing and Blogging Resolutions

I love this time of year. It’s exciting for me when I get to sit down and look back on my business and make plans for the year to come. Every year there are goals I reach and those I don’t. I change goals or make new ones throughout the course of the year. This is the time of year when I create the big

Just One More Reason to Hate Odesk

Thanks to Thursday Bram for bringing this story to my attention. I don’t think it’s any secret that I despise oDesk. Why? Because they not only allow, but encourage, clients to cross the employer / client line with their software that lets clients actually watch you work, while you’re working from your own machine in your own home, etc. I’m not going to get into

Are Your Clients Reverse Nickel and Diming You to Death?

When you hear the phrase “nickel and dime” chances are that you think of being a buyer — asked to pay for ridiculous little add-ons to a product of service, greatly increasing the overall price. Can you also be nickel and dimed as a freelancer? Absolutely. How Freelance Clients Might Try to Nickel and Dime You As a freelance writer, you probably either give a

How to Write an Elevator Pitch for Your Freelance Writing Business

Yesterday I announced our December 2009 freelance writing contest — you can win cash and prizes just for thinking about your own marketing for your freelance writing business. Write an elevator pitch / elevator speech of 4-5 sentences. That’s all you have to do! But wait, how do you write an elevator pitch? Here’s a quick “how to” to help you out: Step 1: List

You Want Higher Freelance Writing Rates, But do You Deserve Them?

Here at All Freelance Writing we talk a lot about freelance writing rates and being paid what you’re worth. Our primary mission is to help writers who want to grow and improve their freelance writing careers. But wanting to earn more isn’t enough. You have to deserve it. Feeling that you’re worth more is only half of the battle. Don’t get me wrong. It’s important.

Getting Started in Magazine Writing With Linda Formichelli

This week our “Getting Started” series post is a bit later than usual due to the Thanksgiving holiday weekend in the U.S. We’re kicking things off with a bang though, as we welcome Linda Formichelli! Linda will talk about getting started as a freelance magazine writer. It’s a topic we don’t touch on very often here at All Freelance Writing since my own career is

Getting Started in Writing for Trades With Christa Miller

In this week’s installment of our “Getting Started” series, we’ll hear from Christa Miller on what it’s like to start writing for trade publications. One of my own favorite projects is ghostwriting client features for trades. Interested in breaking into the style, either ghosting or by-lined? Christa offers some tips help you get there. Here’s what she had to say: On How She Started Writing

Raising Freelance Writing Rates – Demand Isn't Enough

How would you feel about having your freelance writing schedule booked weeks or months in advance? Do you wish you had the luxury to be more selective in the freelance writing jobs you take on, able to turn down anything that doesn’t appeal to you?  Plenty of freelancers are already in that boat, myself included. It’s a great place to be, but a reader brought

Getting Started in Screenwriting with Xandy Sussan

Today in our “Getting Started” series, screenwriter / television writer Xandy Sussan stops by to talk to us about screenwriting. Whether you’re looking for a way to freelance in fiction or you simply want to pursue a screenplay or teleplay as a creative side project, there are some things you should know before jumping in. Here’s what Sussan had to say: On How She Started

Getting Started in Copywriting With Angela Booth

Today in our “Getting Started” series, copywriter Angela Booth will be our guest. She’ll share a bit about her own history on how she got started in copywriting and offer some advice and tips for aspiring copywriters. Do you have what it takes? Here’s what Angela had to say: On How She Started in Copywriting… “By accident. In the early 1980s I was writing romance

Getting Started in Writing Fiction With Evan Marshall

Today in our “Getting Started” series, we’ll hear from novelist, literary agent, and nonfiction author Evan Marshall. If you’d like writing fiction to be a part of your future, you’d be hard-pressed to find a better brain to pick on the topic. I’ve personally been a big fan of his Marshall Plan for Novel Writing for years (a book, workbook, and software package are all

The Biggest Misconception About Freelance Writing for the Web

There are a lot of myths and misconceptions when it comes to writing online — specifically Web content writing. Many of these misconceptions come from the print writing side of the fence, where (while things have improved dramatically over the last few years) there’s still occasionally a feeling that Web writing just doesn’t measure up. That sentiment definitely played a role in what I’d consider

Getting Started in Ghostwriting With Anne Wayman

Today in our “Getting Started” series, we’ll hear from Anne Wayman, a freelance ghostwriter. If you’ve considered ghostwriting books as an option for your own career, you can learn a lot from Anne. This interview is designed to serve as a starting point to tell you how she got started and offer a few tips from a pro to those of you interested in following

3 Ways to Overcome the Insanity and Regain Your Drive

One of the best (and worst) things about being a freelance writer is that our schedules are our own. It’s wonderful when we get to choose when to work. It’s not so wonderful when we realize how easy it is to sometimes get sucked into distractions. Those distractions can be complete sanity-slayers when they start to interfere either with our work itself or simply our

Freelance Writers: How to Make Your Own "Dumb Luck"

No doubt you’ve stumbled across a competitor at some point and thought “how is this person even in business?” Their credentials aren’t as solid as yours. Their samples are terrible (or they don’t seem to have any to speak of). Their professional site is so dated that it needed to retire a decade ago. Given those things, why are they ranking #1 in the search

20 Things You Can Do Today To Market Your Freelance Writing Services

Do you know that you need to work harder at marketing your freelance writing services, but maybe you’re not sure where to start? Well, we’re all about the business and marketing side of freelance writing here at AFW, and moving forward I’ll be offering Monday marketing tips to bring you new ideas each week for promoting your services. To kick us off today though, I

Freelance Writers: How Do You Handle Vacations?

I haven’t had a “real” vacation in about 12 years. After college it was just about not having the money to go (nonprofit work at the time paid far from well). Then I was going through the startup phase in my business (PR firm them), so there simply wasn’t time. Then it was client issues — when you’re on retainer as a consultant, you have

Do You "Steal" Gigs From Other Freelance Writers?

Where do you draw the ethical line when it comes to taking freelance writing jobs from other writers? When do you take the gig and say “it’s just business” and when do you make a financial sacrifice for someone else? What is “Stealing” a Gig or Client? First let’s be clear about what I mean by “stealing.” I’m not talking about two writers who happen

Where is Your Freelance Writing Career Going?

We’re getting into the time of year (the final quarter) where I like to start looking back over the current year to set some goals for the following one. You now have enough time behind you to see the trends. Are your 2009 goals working out for you? Are things a bit sluggish? Are they better than expected? Should you tweak anything between now and

Freelance Writers: Why It's Better to "Work Smarter"

Just a quick thought / question for you today: Why is it that so many freelance writers can’t seem to grasp the concept of working smarter, not harder? Sometimes when I talk to writers or read other freelance writing blogs I feel like I’m going insane — like this is an alien concept or something. To summarize: in business it’s always better to work smarter

Freelance Writing Add-On Services: Should You Offer Them?

Do you ever have clients ask you to provide additional services with your freelance writing work — maybe article submissions, press release distribution, consulting, or something along those lines? Do you oblige, or do you stick to being “just a writer?” You probably know I used to run a PR firm. A lot of the work I did (most of it in fact) revolved around

Who Are You When You Blog?

We’ve been talking about blogging here lately — mostly how to successfully earn from your own. And that’s had me thinking about blogger personalities a bit. Let’s talk about it. Your Blogger Persona You have two basic paths you can take when it comes to blogging. You can be real or you can be fake. Sure, you could fall somewhere in between, but for the

Freelance Writers: Earn Residual Income From Your Blog

Previously I talked about why I consider residual income sites and content mills to be bad business decisions for freelance writers. I also promised to later talk to you about how you can earn decent residual income, but by writing for yourself — your own blog. Let’s talk about that now. Why Blog for Yourself? For some reason, many writers I talk to are afraid

Freelance Writers: A Real Look at Residual Income

There aren’t many freelance writing topics that get under my skin as much as residual income sites. I’ve heard all the arguments in their favor. Hell, I’ve made those arguments in the past. But today I’m going to get real with you about residual earning, why I don’t feel it’s worth it in the vast majority of cases, and how you can earn a siginificant

How to Setup a Domain and WordPress Blog Using Cpanel Hosting

Kathleen Roberts (a QFF reader) recently asked for tips on setting up an add-on domain name through Cpanel (a popular control panel used by hosting companies), setting up a WordPress installation on that domain, and then uploading and installing the Depeche WordPress theme I’m giving away free here to members (you have to be a member and be logged in to view that link’s content

Which Freelance Writing Services Should You Promote Most?

I was talking to a new freelance writer recently about getting started in freelancing. One of their questions to me was about which services they should promote the most. In their case they wanted to offer both Web content and Web copywriting services. On the surface, there seemed to be three solutions: Promote the one you enjoy doing the most. Promote the one that pays