What Amazon and UPS Taught Me About Customer Service
If you follow me on Twitter, you might have seen an all-out rant the other evening about a complete customer service nightmare related to Amazon.com and UPS. Here’s a run-down of what ultimately happened: I ordered a small chest from Amazon (directly, not a 3rd party seller). Being a somewhat large item shipping-wise, it took a while to get to me. I checked the tracking.